Frequently Asked Questions

Everything you need to know about our innovative home solutions.

What is the standard shipping timeframe?

Most orders are processed within 1-2 business days. Standard shipping typically takes 3-5 business days depending on your location.

What is your return policy for kitchenware?

We offer a 30-day return policy for unused items in their original packaging. Please ensure all tags and protective seals are intact.

Are your plastic products BPA-free?

Yes, all Joseph Joseph food-contact surfaces are 100% BPA-free and food-safe, meeting all international safety standards.

Do your products come with a warranty?

We offer a 2-year guarantee on all our products against manufacturing defects. Please register your purchase on our website to activate your warranty.

Are your products dishwasher safe?

Many of our products are dishwasher safe; however, we recommend checking the specific care instructions on the product page or the base of the item.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.