Returns & Exchanges

We want you to be completely satisfied with your Joseph Joseph purchase, which is why we offer a 30-day hassle-free return window for all unused products in their original packaging. Our streamlined process ensures that upgrading your home with our innovative designs remains a simple and confidence-inspiring experience.

1

Initiate Your Return

Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

2

Prepare the Package

Carefully pack your items in their original Joseph Joseph packaging and include the printed return slip inside the box.

3

Ship the Items

Attach the provided prepaid shipping label to the outside of your parcel and drop it off at any authorized courier location.

4

Receive Your Refund

Once our warehouse team inspects the returned goods, we will issue a full refund to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing